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Customer Service Representative

Customer Service Representative position located in the Sibley, Iowa area.

This is a direct hire opportunity located at our client location who is a leading manufacturer. The hours will be 7:30 a.m. to 4:30 p.m. in the office, Monday through Friday. The Customer Service Representative handles customer interactions, ensuring prompt and professional service, accurate order processing, and coordination across departments. Salary range is $50k to $52k.

Key Responsibilities for the Customer Service Representative:
-Enter and manage sales orders to meet customer requirements and pricing accuracy.
-Respond to customer inquiries, concerns, and complaints promptly and professionally.
-Coordinate returns, samples, shipping issues, debit/credit requests, and internal reviews (e.g., NCPRs).
-Maintain accurate customer and product data in QAD and other systems.
-Conduct annual customer surveys and audits of shipping/receiving processes.
-Handle invoicing, database management, and general office duties.
-Collaborate daily with internal teams (Sales, Accounting, Shipping, Production, Graphics) to ensure smooth order flow and issue resolution.
-Support compliance with HACCP, GMPs, and safe quality food standards.
-Perform other duties as assigned.

Client company benefits available: Medical, vision, dental, life insurance, 401k, holidays/vacation pay & more. 

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Requirements:
-High School Diploma or GED with 2–5 years of customer service in manufacturing, or Associate Degree with 1–3 years’ related experience.
-Strong verbal, written, and phone communication skills.
-Proficiency in Excel and general computer use.
-Ability to prioritize, make sound decisions, and meet deadlines in a fast-paced environment.
-Strong interpersonal and problem-solving skills.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

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Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.